Review the delivery information and return conditions before placing an order. For questions about an item or an existing order, contact Lingerious.
Delivery
Available delivery methods, destinations, charges and any delivery estimate are displayed at checkout. Review your order total and delivery details before confirming an order. If your destination or preferred delivery method is unavailable, contact us before paying.
Returns and exchanges: request within 15 days
You can request an eligible return or exchange within 15 calendar days after receiving your order. Contact customer care with your order number, the item and your request. Exchanges are subject to the availability of the requested variant.
This 15-day customer-service window does not restrict any statutory rights. If EU consumer law applies, most online purchases have a statutory withdrawal period of at least 14 calendar days after delivery, subject to legal exceptions. After you notify us of a valid withdrawal, you generally have a further 14 days to send the goods back.
Who pays return postage?
Defective, incorrect or non-conforming products: return transport is free to you. Contact us before sending the item so we can provide the appropriate return instructions. Statutory remedies for faulty goods are not limited to 15 days.
Change of mind, fit or voluntary exchange: you pay the direct cost of return postage when that cost was disclosed before purchase and may lawfully be charged. You can choose a carrier and pay its actual postage charge. We do not currently advertise a fixed prepaid-label fee; ask customer care if you would prefer a label arranged by us and confirm any price before accepting it.
How to request a return
- Contact us via the contact page and include your order number.
- Wait for return instructions and the correct return address; please do not send an unannounced parcel.
- Package the item securely and retain proof of postage or collection.
Intimate apparel and hygiene
For ordinary returns, please take reasonable care of the product. The legal hygiene exception applies only where a product genuinely qualifies as sealed goods unsuitable for return for health or hygiene reasons and its seal was broken after delivery. Lingerie is not automatically excluded from statutory withdrawal rights simply because it is intimate apparel. Your rights for defective or non-conforming items remain unaffected.
Refunds
For a valid withdrawal covered by EU law, we refund the payments that the law requires us to refund, including the standard outbound delivery charge where applicable. We process the refund using the original payment method within the applicable legal deadline, and may withhold reimbursement until we receive the goods back or receive evidence they were sent, where the law permits.
Any optional prepaid-label fee would be quoted and agreed separately; we do not deduct an undisclosed flat return fee.
Questions or a faulty item?
Use the contact page. Include photographs of a defect if possible, but do not provide payment-card details by email.